Innovazione Archivi

Categoria: Innovazione

Rapporto chatbot 2021: statistiche su aziende e consumatori

Il Rapporto chatbot 2020 definito in base ad analisi e statistiche sui consumatori e le aziende, messo a confronto con il rapporto del 2020 e le previsioni post 2021.

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COVID-19 e nuova gestione accessi dei visitatori alle strutture

La sicurezza di dipendenti, clienti e visitatori si basa su un sistema di gestione accessi dei visitatori che…

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Un numero sempre maggiore di consumatori accetta i metodi di assistenza clienti abilitati dall’intelligenza artificiale (AI)

L’utilizzo di soluzioni AI per l’assistenza clienti offre molti risultati positivi..

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Quali soluzioni innovative per il servizio clienti? Intervista a Stefano Pasquato, Innovation Manager di Call2Net

Intervista a Stefano Pasquato, Innovation Manager di Call2Net Spa

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Rapporto Chatbot 2020: sondaggi e nuove tendenze

Il Rapporto chatbot 2020 definito in base ad analisi e statistiche sui consumatori e le aziende, messo a confronto con il rapporto del 2019 e le previsioni del 2021.

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Tu sai veramente che cos’è la Business Transformation?

Vediamo dunque di chiarire una volta per tutte che cosa si intende per “Business Transformation”. Ovvero la trasformazione dell’Impresa.

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Rapporto Chatbot 2019: tendenze e analisi globali

Un anno fa, abbiamo riportato il Rapporto Chatbot 2018. Oggi vi presentiamo la versione aggiornata del Rapporto Chatbot 2019

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L’evoluzione del Customer Service secondo Blake Morgan

Blake Morgan, massima esperta di Customer Experience, nel 2016 aveva ipotizzato in 9 punti l’evoluzione del Customer Service, in un articolo scritto su Forbes. Vediamoli tutti

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Call2Net è la realtà consulenziale specializzata in soluzioni innovative per la customer interaction. Dal 2006 ad oggi Call2Net ha rivoluzionato il modello tradizionale di contact center, adottando processi phygital per garantire sempre ai propri clienti un’eccellente customer experience.

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Call2Net S.P.A.

Sede legale e operativa:
Viale Edoardo Jenner, 55
20159 Milano
P.IVA e C.F. 03751840277
Cap. Soc. 354.100€ i.v.

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Call2Net è la realtà consulenziale specializzata in soluzioni innovative per la customer interaction. Dal 2006 ad oggi Call2Net ha rivoluzionato il modello tradizionale di contact center, adottando processi phygital per garantire sempre ai propri clienti un’eccellente customer experience.

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