Since 2007, Call2Net has revolutionised the traditional contact center model by adopting Phygital (Digital + Physical) processes to guarantee its customers an excellent customer experience.
Since 2007, Call2Net has revolutionised the traditional contact center model by adopting Phygital (Digital + Physical) processes to guarantee its customers an excellent customer experience.
We never stopped
In an ever-rising path, the continuous search for innovative solutions in multi-channel mode followed by highly specialised teams have become the company's hallmarks, backed by more than ten years of experience.
By listening to the needs of the market, we have transformed the concept of contact centers into outsourcing, offering advanced inbound and outbound services, seamlessly integrated into the activities of client companies.
Flexibility, customer focus and speed of action
Another distinctive feature of our company is the participation of partners with the corporate operational department, a peculiarity that allows Call2Net customers to benefit from a highly tailored relationship, highly flexible services and a great speed of intervention.
The three partners: Franco Piro, Alessandro Minetti and Andrea Salvagno work actively and personally in caring for customers, intercepting needs and turning them into solutions with the support of a highly trained team.
In our 10 locations, we now have 1.700 employees working in 1.180 contact centre workstation.
years of experience
operational sites
employees and co-workers
and more customers
People-oriented, customer satisfaction, pursuit of maximum professionalism in operations, respect and protection of the environment, quality of service and social responsibility.
These are the values that are always present in our daily work, values that have guided Call2Net to achieve the certifications that make up its integrated quality, environment and reliability assurance system.
To guarantee data security, we chose SuperNap, the most advanced Data Centre in Southern Europe, which uses energy from 100% renewable sources, with a guarantee of origin. Thanks to SuperNap we are able to cope with any technical incidents, without ever interrupting the availability of the servers, while all our operational facilities are interconnected through an MPLS network in Wind's Fibre certified at SuperNap in Siziano (PV).
Through this always flexible process we are able to implement a path of personal and professional growth for the companies that rely on us.
The innovative and customised approach favours the consultancy aspect, which revolves around perfecting business strategies and customer operation services.
For us, digital is declined in a phygital vision, from which the user experience is improved and gratified. We speak, therefore, of synergy between: Robotic Process Automation (RPA), virtual operators, Artificial Intelligence, predictive analytics and chatbots capable of offering the user continuous and consistent assistance that guarantees the company an image of proximity and reliability.
Aggiornamenti sulla Digital Transformation, sulla CX, sulla Customer Interaction e molto altro.
