Case Study: Siram Veolia
Outbound call process automation
INDUSTRY: FACILITY MANAGEMENT
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Case Study: Siram Veolia
INDUSTRY: FACILITY MANAGEMENT
Case Study: Digital Interaction Solutions
INDUSTRY: FACILITY MANAGEMENT
The challenge
For Siram Veolia, a well-known company operating in the facility management sector, we set ourselves the challenge of automating the entire process of engaging an on-call contact for urgent interventions at hospital facilities.
The aim was to exclude the intervention of the physical operator from the process by lowering the CAC (customer acquisition cost).
How we met the challenge for Siram Veolia
To achieve the objectives, we deployed an automated workflow involving the use of a VoiceBot integrated with the customer's CRM. The system allows real-time monitoring to understand the status of the tickets being handled by the automation.
In detail, the VoiceBot:
Solutions adopted
Tools used
VoiceBot
Automatic Call
Achievements
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Fill in the form and get in touch with us, you will be contacted by one of our sales staff.
Together we will create a path to redesign, improve and add value to your customer's experience.
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